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Troubleshooting guide
A list of the most common problems with the plugin and how to fix it.
The most common reason is the problem with your data format. See the instruction below:
Check our examples for the most common types of charts. If you have checked our examples and you make sure that your data is correct contact our support through these channels:
- 1.
- 2.Official email: [email protected]
- 3.
Another common issue is the connection to our server because it is in RU zone. If you cannot fix your DNS to make it work — contact us and we will try to help you or will proceed with a refund.
Last modified 2yr ago